Part-Time Ferris Outfitters Merchandise Associate

Location: Big Rapids (Main Campus)

Department: 51002 – Aux Enterprise General
Overhead

Advertised Salary: $15- $16 per hour.

Benefits

Please see the following link
for a list of benefits offered with this position.

Part Time Support

FLSA:
Non-Exempt

Temporary/Continuing: Temporary

Part-Time/Full-Time:
Part-Time

Union Group: N/A

Term of Position: 12 Month

At Will/Just
Cause: At Will

Summary of Position

Manages the prepping and storing of incoming store merchandise.
Replenish the sales floor with products, maintain a clean, orderly sales floor, and create merchandise displays as needed. Assists with
customer questions and concerns about products on the sales floor and is proactive in theft situations. Help oversee inventory counts and
maintain records. Assist the eCommerce Associate as needed. Fulfill other duties as needed. Must be available to work nights and weekends as
needed. This is a part-time position that offers a maximum of 28 hours per week.

The selected candidate for this position must be
authorized to work in the United States at the time of hire without employer assistance or sponsorship now or in the future. The university
will not assist with any F-1 EADs, OPT, H-1 B, etc.

Position Type: Staff

Required
Education

High School Diploma.

Required Work Experience

One year of retail
experience.

Physical Demands

• Bending
• Carrying
• Reaching
• Twisting
• Balancing
• Heights
• Lifting
• Standing

Essential
Duties/Responsibilities

Manages the prepping and storing of incoming store merchandise. Manages receiving and processing
merchandise for use in web orders and for sale in stores. train and supervise student employee store associates in proper receiving
procedures and follow-up to ensure compliance and coach when necessary to improve performance.

Participate in vendor visits for new
and upcoming merchandise. Work with managers to choose new merchandise and work to develop quantities for selling period. Provide feedback
on customer needs to improve assortments of store merchandise.

Train, supervise, and coach student employee associates on maintaining
selling floor standards, sales floor merchandise replenishment, store maintenance functions, handling expired snacks and beverages, and
floor moves to improve sales and merchandise visibility.

Train, supervise, and coach student employee associates with expectations
for customer questions and concerns about product on the sales floor as well as be proactive in theft situations. Ensure proper POS
procedures are followed and maintained.

Contact vendors to handle issues with purchase orders, returns of defective or damaged
merchandise and ensure credits are processed accurately. Assists with managing vendor relationships and manage merchandise received and
processing of web orders.

Help maintain accurate counts and locations for all merchandise on floor and in back stock. Train and
supervise student employee associates on stockroom standards and proper handling of defective, damaged, or out of date
merchandise.

Assist with pulling shipments to wholesale vendors and with shipping product returns to vendors. Assists with overstock
management and departmental requests.

Train and supervise student employee associates with picking, fulfilling, processing, and
shipping online orders and assist customers via phone with basic web order questions. Processes 30 to 50 web orders on a daily
basis.

Manage and maintain Ecommerce website. Responsible for creating catalogs, maintaining item accuracy on website, proper item
placement to ease customer shopping experience, and weekly review of website operations.

Manages and updates point-of-sale terminal
for cash and charge sales and return transactions. Train student employee associates on POS functions and aid with all inquiries. Updates
and reviews tenders accepted.

Assist with supervising of student employee associates and daily assignments to ensure efficient store
operations. Ensure excellent customer service through training and coaching of student employee associates with all customer
engagements.

Monitor sales and inventory seeking new merchandise opportunities, reorder merchandise when necessary to support store
sales, and communicate any challenges to management for resolution.

Independently answer questions from internal and external sources
timely. Communicate issues to management help to develop strategies to address. Assists in managing the Ferris Outfitters Inbox and responds
as appropriate.

Oversight of the store and operations in absence of management.

Carries out responsibilities in accordance
with university policies and applicable laws.

Cultivates an environment of belonging that values, respects, supports, and celebrates
individual similarities and differences, allowing students, faculty, and staff to thrive authentically.

Support, promote, and develop
university student enrollment and retention initiatives.

Any other duties assigned within the position classification
area.

Skills and Abilities

Ability to work under pressure and meet deadlines.

Ability to provide
excellent customer service.

Professional communication skills, both written and verbal, and ability to interact well with co-workers
and general public.

Well-developed PC and MS Office skills; comfortable with use of email and Internet.

Ability to work
independently, organize own work, and coordinate work activities of others.

Excellent attention to detail.

Ability to lift up
to 50 lbs.

Willingness and ability to learn new areas and develop new skills, including a basic understanding of all areas and
functions of Ferris Outfitters.

Demonstrated successful experience working directly with people from diverse backgrounds, including
cultural, educational, socioeconomic, and life experiences.

Required Documents

• Cover Letter
• Resume

Initial Application Review Date: September 8, 2026

Open Until Position is
Filled?: Yes

EEO Statement

Ferris State University, an Affirmative Action/Equal Opportunity
employer, is committed to enhancing equity, inclusion, and diversity within its community. Ferris offers employment opportunities to
qualified candidates seeking careers in a student-focused environment that values opportunity, collaboration, diversity and educational
excellence. Learn more about the Ferris Mission and community at ferris.edu. The University actively seeks applications from women, minorities, individuals with disabilities, veterans, and
other underrepresented groups. For more information on the University’s Policy on Non-Discrimination, visit: Ferris Non-Discrimination Statement.

Click here to learn more about working at FSU and KCAD.

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