Engineer, Endpoint (Mac/Windows)

Engineer, Endpoint (Mac/Windows)

Austin Community College

Job Posting Closing Times: Job
postings are removed from advertising at 12:00 A.M. on the closing date e.g., at midnight on the day before the closing
date.

Austin Community College employees are required to maintain a domicile in the State of Texas while working for the college and
throughout the duration of employment. – AR 4.0300.01

If you are a current Austin Community College employee, please click this link to apply through your Workday
account.

Austin Community College is a public two-year institution that serves a multicultural population of approximately 41,000
credit students each Fall and Spring semester. We embrace our identity as a community college, as reflected in our mission statement. We
promote student success and community development by providing affordable access, through traditional and distance learning modes, to higher
education and workforce training, including appropriate applied baccalaureate degrees, in our service area.

As a community college
committed to our mission, we seek to recruit and retain a workforce that:

• Values intellectual curiosity and innovative
  teaching
• Is attracted by the college’s mission to promote equitable access to educational opportunities
• Cares about student
  success and collaborates on strategies to facilitate success for populations including; first generation college students, low-income
  students, and students from underserved communities.
• Focused on student academic achievement and postgraduate
  outcomes
• Welcomes difference and models respectful interaction with others
• Engages with the community both within and
  outside of ACC

Job Posting Title:
Engineer, Endpoint (Mac/Windows)

Job Description Summary:
Austin
Community College (ACC) is seeking a highly skilled Endpoint Engineer to manage, automate, and support enterprise endpoint environments
across the college. This role blends systems administration, automation, and security to deliver a stable, modern, and secure endpoint
computing environment for faculty and staff. The Endpoint Engineer will own deployment, configuration, lifecycle management, and
integrations with TeamDynamix and other ITSM tools, supporting ACC’s mission of reliable technology and student success.

Endpoint
Engineer, Windows – Open
Endpoint Engineer, macOS – Filled

Job Description:

Description of
Duties

• Manage, engineer, and support the college’s endpoint environments using enterprise endpoint management and device
  management platforms.
• Automate deployments, patching, application distribution, and endpoint compliance using scripting and
  automation tools.
• Integrate and maintain endpoint management tools with TeamDynamix and other ITSM platforms for device inventory,
  asset management, ticketing, and workflow automation.
• Manage the device lifecycle, including onboarding, support, secure
  decommissioning, and asset tracking.
• Provide Tier 3 & 4 support for endpoint issues and serve as an escalation point for support
  teams.
• Collaborate with IT security, support teams, and college stakeholders to drive process improvement, documentation, and
  compliance.
• Stay current on endpoint management best practices, emerging technologies, and higher education IT
  trends.

Endpoint Engineering & Automation

• Design, build, and maintain standardized endpoint deployment processes, ensuring
  secure, efficient, and consistent device configurations.
• Automate endpoint management tasks, patch cycles, software rollouts, and
  compliance reporting.
• Support and optimize integrations with TeamDynamix for asset, incident, and change
  management.

Cross-Platform Collaboration

• Partner with collegewide business owners, development teams, and technology leaders
  to ensure effective endpoint governance, policy enforcement, and process automation.
• Document procedures, provide user guides, and
  deliver training as needed.
• Provide excellent customer service and proactive communication to faculty, staff, and IT
  partners.

Windows Endpoint Management (Position Open)

• Manage and support Windows endpoint environments using MECM/SCCM,
  Workspace ONE, Intune, and related tools.
• Build and maintain Windows 10/11 desktop and laptop images using MDT and
  Hyper-V.
• Automate Windows deployments and endpoint management using PowerShell and enterprise deployment tools.
• Manage
  Windows update and patch cycles, driver libraries, firmware updates, and baseline software deployment.
• Enforce Windows configuration
  and security policies using Active Directory Group Policy, BitLocker, Azure AD, and endpoint protection tools.
• Provide Tier 3
  support for Windows endpoint issues and manage the Windows device lifecycle.
• Knowledge of Windows operating systems, enterprise
  deployment methodologies, Group Policy, and Windows security architecture.

• Preferred Certifications: Microsoft 365 Modern
  Desktop Administrator or similar.

macOS Endpoint Management (Position Filled)

• Manage and support macOS endpoint
  environments using JAMF Pro, Apple Business Manager, Workspace ONE, and related tools.
• Administer macOS provisioning, application
  packaging, and zero-touch deployment.
• Write and maintain automation scripts using Bash, Python, and AppleScript.
• Manage
  FileVault encryption, endpoint protection, and compliance enforcement through JAMF and MDM policies.
• Provide Tier 3 support for
  complex macOS endpoint issues and manage the macOS device lifecycle.
• Knowledge of Apple ecosystem technologies, Apple Business
  Manager, JAMF Pro, FileVault, and macOS security architecture.
• Security & IAM: Okta, FileVault, MDM, and endpoint protection
  tools.
• Preferred Certifications: JAMF 200/300 or similar, ITIL Foundation, Okta, or comparable certifications.

Job
Requirements

Knowledge:

• Knowledge of Information Technology Infrastructure Library (ITIL).
• Customer
  service techniques and practices.
• Understanding of relational database theory.
• Database development and
  maintenance.
• Familiarity with CAD software.
• Knowledge of various programming and scripting languages.
• Strong
  troubleshooting and documentation skills, with a collaborative and customer-focused approach.

Technology
Skills:

• Experience using an ITSM platform such as TeamDynamix or ServiceNow.
• Knowledge of modern MDM and endpoint
  management strategies.
• Experience integrating enterprise endpoint platforms with ITSM tools.
• Experience with endpoint
  lifecycle management, security compliance, and platform integration.
• ITSM & Automation: TeamDynamix, ServiceNow, or other service
  management platforms.
• Scripting: Python or other automation tools.
• Other: Microsoft 365, Google Workspace, and device and
  asset management integrations.
• Additional scripting or automation skills such as Ruby or PHP.

Minimum
Qualifications

Education:

• Bachelor’s degree.
• Four years of related work experience may substitute for this
  education requirement. Applicants who substitute work experience to meet the education requirement must use additional related work
  experience to meet the years of “Required Work Experience” for this position.

Experience:

• Two years of related work
  experience

Preferred Experience:

• Bachelor’s degree, or at least 5 years of equivalent professional
  experience.
• Three or more years of hands-on experience managing either Windows or macOS endpoints in a large environment, with
  working familiarity of the other platform.
• Previous experience in higher education or public sector IT
  preferred.

Special Requirements:

• Valid Texas Driver’s License and reliable transportation for inter-campus
  duties.

Physical Requirements:

• Work is performed in a standard office or similar environment.
• Subject to
  standing, walking, sitting, bending, reaching, pushing, and pulling.
• Occasional lifting of objects up to 10
  pounds

Salary Range (PG 125)

$76,693 – $95,866

Number of Openings:
2

Job Posting
Close Date:
June 8, 2026

Clery Act

As required by the US Department of Education, employees are required to
report violations under Title IX and, under the Jeanne Clery Campus Safety Act (Clery Act), select individuals are required to report
crimes. If this position is identified as a Campus Security Authority (Clery Act), you will be notified, trained, and provided resources for
reporting.

Austin Community College produces an Annual Security Report as required by the Clery Act. This report includes statistics
from the previous three years concerning reported crime that occurred on campus; public property adjacent to and accessible from campus; and
in certain non-campus buildings/property owned or controlled by ACC. The report includes institutional policies concerning campus security
and other safety information.

For direct access to the current Annual Security Report, visit www.austincc.edu/asr . You may obtain a hard copy by contacting the Clery Compliance Officer ( CleryComplianceOfficer@austincc.
edu ). For an overview, see ACC’s Clery Act website.

Disclaimer

The above description is an overview of the job. It
is not intended to be an all-inclusive list of duties and responsibilities of the job, nor is it an all-inclusive list of the skills and
abilities required to do the job. Duties and responsibilities may change with business needs. ACC reserves the right to add, change, amend,
or delete portions of this job description at any time, with or without notice. Employees may be required to perform other duties as
requested, directed, or assigned. In addition, reasonable accommodations may be made by ACC at its discretion to enable individuals with
disabilities to perform essential functions of the job.

To apply, please visit: https://austincc.wd1.myworkdayjobs.com/en-US/External/job/Highland-Business-Center/Engineer–Endpoint–Ma
c-Windows-_R-8458

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