Financial Aid Counselor (2)

Job Title: Financial Aid Counselor

Department: Financial Aid – Student Financial Services

Job Location:
Main Campus, Chestnut Hill, PA

Reports to: Director of Financial Aid

Status/Hours: Full Time, Non-Exempt,
Permanent, 40 hours per week

Shift: Days, 9:00 a.m. – 5:00 p.m., Occasional evenings & Weekends

Purpose

The Financial Aid Counselor supports the Financial Aid Office in administering student financial aid programs while
ensuring compliance with federal, state, and institutional regulations. This position is responsible for the accurate processing of
electronic aid files and assists with awarding and packaging financial aid for accelerated, traditional undergraduate, and graduate
programs.

Key responsibilities include conducting federal needs analyses, completing verification processes, evaluating Satisfactory
Academic Progress (SAP), determining Pennsylvania State Grant eligibility, processing financial aid extensions, and performing advanced
financial aid processing functions. The Counselor awards federal, state, and institutional aid while maintaining current knowledge of
applicable Title IV regulations and financial aid policies.

Reporting to the Director of Financial Aid, the Counselor collaborates
with Student Accounts, Admissions, faculty, staff, students, alumni, and other campus partners to provide accurate, timely, and
student-centered service. The successful candidate will demonstrate professionalism, strong communication and problem-solving skills,
attention to detail, and a commitment to supporting student success, financial literacy, and the mission of the College.

As needed,
the Financial Aid Counselor provides backup support for office operations, including front-desk coverage and assistance with student
inquiries.

About Chestnut Hill College

Founded by the Sisters of Saint Joseph in 1924, Chestnut Hill College is an
independent, Catholic institution rooted in a strong liberal arts tradition that fosters equality through holistic education. Distinguished
by its mission-driven culture, collegial environment, and commitment to personalized instruction through a small faculty-to-student ratio,
the College promotes the spiritual, academic, social, ethical, and moral development of the whole person. Located in the Chestnut Hill
neighborhood of Northwest Philadelphia, the College serves a culturally diverse student body.

Responsibilities:

• Award and process financial aid for assigned undergraduate, graduate, and accelerated student populations.

• Review
  and audit student financial aid files to ensure accuracy and regulatory compliance.

• Counsel students and families on
  financial aid requirements, eligibility, and award packages.

• Support the processing of federal and private educational
  loan applications.

• Administer Pennsylvania State Grant programs and related initiatives.

• Manage
  endowed scholarship awarding and reporting processes.

• Maintain compliance with federal, state, and institutional
  financial aid regulations.

• Maintain confidential and accurate student records in accordance with FERPA.

• Coordinate updates to financial aid content on the College website and myCHC portal.

• Participate in on-campus
  and virtual recruitment and outreach events.

• Assist the Director with departmental reporting using PowerFAIDS,
  InfoMaker, and Access.

• Administer the Federal Work-Study program, including eligibility review, documentation, and
  timesheet processing.

Knowledge and Skills

• Strong customer service skills with the ability to
  communicate clearly and professionally.

• Excellent organizational, time management, and problem-solving abilities.

• Ability to interpret, apply, and remain current with Title IV, FERPA, and related regulations.

• Demonstrated accuracy and attention to detail in a fast-paced, high-volume environment.

• Ability to manage multiple
  priorities and adapt to changing deadlines and regulations.

• Commitment to teamwork, initiative, flexibility, and
  cultural sensitivity.

• Proficiency with Microsoft Office applications; familiarity with PowerFAIDS, Jenzabar, and
  InfoMaker preferred.

• Ability to educate students and families on financial aid processes and related enrollment
  inquiries.

• Self-directed with the ability to work independently and collaboratively.

Qualifications:

Required

• Bachelor’s degree

• 1–2 years of experience in a college or university
  financial aid office

• Experience working with complex regulatory and compliance requirements

• Experience with PowerFAIDS

• Experience administering Pennsylvania State Grant programs

• Must be
  in good standing with all Federal Title IV programs

• Commitment to providing exceptional customer service.

• Understanding of and commitment to the College’s Mission and Core Values, including a shared dedication to inclusive,
  mission-driven education that supports the development of the whole person.

Preferred

• Experience with
  Jenzabar and/or InfoMaker systems

• Experience with ELM (Educational Loan Management)

Interested
candidates should submit application materials via ADP Workforce Now HERE.
No phone calls, please.

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