Adjudication Officer

Overview

Job ID
37562361

Category
Campus Facilities and Support
Services

Organization
Auxiliary Services

Department
Transportation & Parking
Svcs

Location
Main Campus – UCR

Salary
$57,700 – $99,300

Date
Posted
2026-06-29T12:00:00.000Z

Application Deadline
Open Until Filled

Schedule
8AM –
5PM

Full/Part Time
Full-time(100%)

Other Information
Qalifies for Employee Referral Bonus: No
UC
Internal Job: No

Position Information

UC Riverside’s Transportation & Parking Services is recruiting for an
Adjudication Officer position. The full salary range for the Adjudication Officer is $57,700 – $99,300 annually. However, the expected pay
scale for this position is up to $78,500 annually. We base salary offers on a variety of considerations, such as education, licensure and
certifications, experience, and other business and organizational needs. Under general supervision, the Adjudication Officer supports
Transportation Services by managing the first-level parking citation appeals process and related citation resolution activities. The
incumbent interprets and applies University, departmental, state, and local parking policies, procedures, regulations, codes, and ordinances
to review citation appeals, determine appropriate outcomes, and communicate decisions clearly and professionally to students, faculty,
staff, visitors, vendors, departments, and members of the public. The position is responsible for processing and researching parking
citations, adjudicating first-level appeals, supporting second- and third-level appeal processes, maintaining accurate citation records,
coordinating DMV and other external entity processes related to unpaid violations, and preparing citation, appeal, payment, and financial
reports. The incumbent ensures citation information is accurately recorded in department systems, researches customer and vehicle
information using University and external databases, verifies citation payments and balances due, identifies payment or record
discrepancies, and supports the reconciliation and reporting of citation-related revenue, including Riverside County and DMV-related
financial reporting. The Adjudication Officer also provides customer service and policy guidance regarding parking citations, permits,
permit eligibility, payments, refunds, alternative transportation programs, and Transportation Services procedures. The incumbent performs
permit sales and transaction support in a high-volume service environment, including cash, credit card, web, refund, payroll deduction,
student account, and departmental permit-related transactions. The role provides limited support for alternative transportation programs and
assists with parking operations, facility-related concerns, data analysis, reports, special projects, and process improvement efforts.
Required to hold valid driver’s license, have a driving record that is in accordance with local policies/procedures, and/or enroll in the
California Employer Pull Notice Program. Applicants must have current work authorization when accepting a UCR staff position. Currently, we
are unable to sponsor or take over sponsorship of an employment Visa for staff. As a University employee, you will be required to comply
with all applicable University policies and/or collective bargaining agreements, as may be amended from time to time. Federal, state, or
local government directives may impose additional requirements.

Requirements

Education
Requirements

• Bachelor’s degree in related area and/or equivalent
  experience/training.

Experience

• 2 – 4 years of related experience.
• Experience in parking
  operations, citation processing, citation adjudication.
• Experience in customer service, cash handling, credit card transactions,
  reconciliation.
• Experience in parking operations, transportation services, higher education, public service, traffic, parking, or
  transportation environments.
• Experience using parking permit systems, citation systems, point-of-sale systems, web-based
  applications.
• Experience using Microsoft Office Suite.
• Experience using database systems, University systems, DMV-related
  systems, or similar electronic records systems.

Minimum Requirements

Working knowledge of applicable laws,
regulations, codes and ordinances related to parking management. Working knowledge of administration and analysis of operating and capital
budget. Proficient in operation of web-based parking related systems and office software. Proficient in determining parking facility
requirements and maintenance programs. Strong organizational and time management skills. Demonstrated communication skills to build
alliances and partnerships. Demonstrated ability to confront and clarify issues. Working knowledge of parking operations; policies and
procedures.

Preferred Qualifications

Working knowledge of applicable laws, regulations, codes and ordinances
related to parking management. Working knowledge of administration and analysis of operating and capital budget. Proficient in operation of
web-based parking related systems and office software. Proficient in determining parking facility requirements and maintenance programs.
Strong organizational and time management skills. Demonstrated communication skills to build alliances and partnerships. Demonstrated
ability to confront and clarify issues. Working knowledge of parking operations; policies and procedures.

Additional
Information

In the Heart of Inland Southern California, UC Riverside is located on nearly 1,200 acres near Box Springs
Mountain in Southern California; the park-like campus provides convenient access to the vibrant and growing Inland region. The campus is a
living laboratory for the exploration of issues critical to growing communities’ air, water, energy, transportation, politics, the arts,
history, and culture. UCR gives every student, faculty and staff member the resources to explore, engage, imagine and excel.

UC
Riverside is recognized as one of the most ethnically diverse research universities in the country boasting several key rankings of which we
are extremely proud.

• UC Riverside is proud to be ranked No. 12 among all U.S. universities, according to Money Magazine’s 2020
  rankings, and among the top 1 percent of universities worldwide, according to the 2019-20 Center for World University rankings.
• UC
  Riverside is the top university in the United States for social mobility. – U.S. News 2020
• UCR is a member of the University
  Innovation Alliance, the leading national coalition of public research universities committed to improving student success for low-income,
  first-generation, and students of color.
• Among top-tier universities, UC Riverside ranks No. 2 in financial aid. – Business
  Insider 2019
• Ranked No. 2 in the world for research, UCR’s Department of Entomology maintains one of the largest collections of
  insect specimens the nation. – Center for World University Rankings
• UCR’s distinguished faculty boasts 2 Nobel Laureates, and 13
  members of the National Academies of Science and Medicine.

The University of California is an Equal Opportunity Employer. All
qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender
identity, national origin, disability, age, protected veteran status, or other protected categories under state or federal law. It is the
policy of the University of California to undertake affirmative action and anti-discrimination efforts, consistent with its obligations as a
Federal and State contractor.

For information about our generous employee benefits package, visit: Employee Benefits
Overview

License Requirements

• Valid driver’s license

Certification
Requirements

• Hearing Examiner Training for parking citation administrative hearings.

Job Description
Details

General Information

Job Title

PARKING OPS SPEC 2

Job
Code

005043

Grade

19

Department Head

Irma
Henderson

Supervisor

Paul Murie

Generic Scope

Professional who applies
acquired job skills, policies, and procedures to complete substantive assignments/projects/tasks of moderate scope and complexity; exercises
judgment within defined guidelines and practices to determine appropriate action.

Custom Scope

Applies
organization policies and procedures to resolve a variety of moderately complicated issues. Works on problems of moderate scope where
analysis of situations or data requires a review of a variety of factors to resolve violations, appeals and citation
resolution.

Department Custom Scope

Under general supervision, the Adjudication Officer supports
Transportation Services by managing the first-level parking citation appeals process and related citation resolution activities. The
incumbent interprets and applies University, departmental, state, and local parking policies, procedures, regulations, codes, and ordinances
to review citation appeals, determine appropriate outcomes, and communicate decisions clearly and professionally to students, faculty,
staff, visitors, vendors, departments, and members of the public. The position is responsible for processing and researching parking
citations, adjudicating first-level appeals, supporting second- and third-level appeal processes, maintaining accurate citation records,
coordinating DMV and other external entity processes related to unpaid violations, and preparing citation, appeal, payment, and financial
reports. The incumbent ensures citation information is accurately recorded in department systems, researches customer and vehicle
information using University and external databases, verifies citation payments and balances due, identifies payment or record
discrepancies, and supports the reconciliation and reporting of citation-related revenue, including Riverside County and DMV-related
financial reporting. The Adjudication Officer also provides customer service and policy guidance regarding parking citations, permits,
permit eligibility, payments, refunds, alternative transportation programs, and Transportation Services procedures. The incumbent performs
permit sales and transaction support in a high-volume service environment, including cash, credit card, web, refund, payroll deduction,
student account, and departmental permit-related transactions. The role provides limited support for alternative transportation programs and
assists with parking operations, facility-related concerns, data analysis, reports, special projects, and process improvement efforts.

Key Responsibilities

• Adjudicates first level citations and appeals on timely basis. Represents department in
  external hearings or activities.
• Adjudicates first-level parking citation appeals by reviewing citation information, customer
  statements, permit records, payment history, vehicle information, supporting documentation, and applicable policies or regulations. *
  Determines appropriate citation outcomes, including whether citations should be upheld, reduced, dismissed, amended, placed on hold,
  referred, or otherwise resolved. * Facilitates and supports second- and third-level citation appeal processes, including preparing records,
  correspondence, case summaries, and supporting documentation for hearings, investigations, or related proceedings. * Prepares clear and
  professional written correspondence regarding citation appeals, citation payments, policy interpretations, customer complaints, and related
  Transportation Services matters. * Represents the department in internal or external hearings, investigations, or activities related to
  parking citations, as assigned. * Reviews citation records, customer concerns, and enforcement-related information to support consistent and
  appropriate citation adjudication outcomes.



20%

• Oversees permit sales to faculty, staff, students and visitors.
• Processes
  over-the-counter, online, departmental, payroll deduction, student account, and other permit-related transactions for faculty, staff,
  students, visitors, vendors, departments, and other customers. * Handles cash, credit card, web, refund, citation payment, permit payment,
  and related transactions in accordance with department and University procedures. * Reconciles assigned permit transactions, reviews summary
  reports, researches discrepancies, and presents potential resolutions to a supervisor. * Researches customer transaction histories using
  department and campus systems, including parking permit and citation systems, point-of-sale systems, UCPath, Student Business Services,
  Financial Aid, CA DMV database terminal, and related records.



15%

• Assesses and recommends changes to policies and procedures to
  ensure compliance with state law regarding issuing and adjudicating parking citations; recommends new policy when
  necessary.
• Interprets and applies University parking policies, department procedures, California parking citation requirements, and
  applicable codes and ordinances to determine appropriate citation outcomes. * Reviews citation issuance trends, citation appeal trends,
  customer feedback, enforcement patterns, and procedural concerns to identify opportunities for policy or process improvement. * Recommends
  updates to citation, appeal, enforcement, customer communication, and compliance procedures when needed. * Supports customer education by
  identifying recurring misunderstandings and recommending clearer policy guidance or informational materials. * Coordinates with enforcement
  staff and supervisors to clarify citation questions, permit status, exemption information, customer account details, and recurring citation
  issuance concerns. * Monitors and reports parking facility concerns to appropriate unit managers, including issues involving lots, signage,
  lighting, equipment, permit dispensers, pay stations, safety concerns, access, maintenance, or other operational conditions. * Coordinates
  with enforcement, customer service, permit, alternative transportation, fleet, and other Transportation Services staff to support consistent
  service delivery and compliance with established policies and procedures.



15%

• Applies parking policies and procedures to resolve
  parking related issues, questions. Recommends new or changes to related policies to manager.
• Serves as a customer-facing
  representative for Transportation Services by resolving moderately complex inquiries, concerns, and complaints related to parking citations,
  permits, payments, refunds, enforcement activity, transportation programs, parking facilities, and parking access. * Explains parking
  policies, citation requirements, permit eligibility, payment obligations, appeal procedures, alternative transportation options, and related
  Transportation Services programs to students, faculty, staff, visitors, vendors, departments, and members of the public. * Researches
  customer issues using department systems, University systems, and external databases to provide accurate information, determine appropriate
  options, and identify matters requiring escalation or referral. * Identifies customer service trends, recurring questions, operational
  concerns, parking facility issues, or procedural gaps and recommends updates to improve consistency, compliance, service delivery, and
  customer understanding.



10%

• Assists with maintenance of citation database and ensures electronic recording of violations is
  accurate.
• Maintains accurate citation records in department systems, including violations, payments, amendments, dismissals, appeal
  outcomes, holds, transfers, and related documentation. * Verifies citation data, customer account information, vehicle records, payment
  status, and appeal records to support accurate citation processing and resolution. * Researches and corrects record discrepancies, missing
  documentation, duplicate records, or other database issues within assigned authority. * Maintains accurate files, reports, receipts,
  correspondence, and records to support audit, reconciliation, citation, permit, and customer service functions.



10%

• Coordinates
  contact with DMV and external entities regarding unpaid violations and other matters.
• Coordinates with the California Department of
  Motor Vehicles and other external entities regarding unpaid citations, registered owner information, delinquent violations, citation
  transfers, payment status, and related matters. * Researches citation payment status, customer account information, and vehicle records to
  verify balances due, resolve discrepancies, and support timely and accurate citation resolution. * Supports DMV-related citation processing,
  delinquent citation reporting, and related customer account actions in accordance with established procedures. * Supports Riverside County
  and other external reporting or payment processes related to citation activity, as assigned.



10%

• Prepares monthly reports on
  citations, appeals, payments and other financial records for function.
• Prepares and analyzes routine and ad hoc reports on
  citations, appeals, payments, refunds, permit activity, customer inquiries, financial records, alternative transportation participation, and
  other Transportation Services functions. * Supports financial reporting related to citation payments, Riverside County payment obligations,
  DMV-related processes, refunds, reconciliations, permit payments, and other parking revenue records. * Reviews payment, appeal, permit, and
  citation data to identify discrepancies, trends, and reporting issues requiring correction or management review. * Assists with monthly,
  quarterly, and special reports for citation activity, appeal outcomes, payment status, revenue records, and operational performance.



10%

• Provides operational support for Transportation Services. * Participates in the development and implementation of the unit’s
  mission, goals, and strategic planning. * Assists in the review of operations and services to identify operational efficiencies and
  integrate best practices. * Coordinates and/or participates in special projects and assignments, the scope of which may extend beyond
  day-to-day operations.



10%

Special Conditions

• Must pass a background check.
• Exercise the utmost
  discretion in managing sensitive information learned in the course of performing their duties. Sensitive information includes but is not
  limited to employee and student records, health and patient records, financial data, strategic plans, proprietary information, and any other
  sensitive or non-public information learned during the course and scope of employment. Understands that sensitive information should be
  shared on a limited basis and actively takes steps to limit access to sensitive information to individuals who have legitimate business need
  to know. Ensure that sensitive information is properly safeguarded. Follow all organizational policies and laws on data protection and
  privacy. This includes secure handling of physical and digital records and proper usage of IT systems to prevent data leaks. The
  unauthorized or improper disclosure of confidential work-related information obtained from any source on any work-related matter is a
  violation of these expectations.
• Required to hold valid driver’s license, have a driving record that is in accordance with local
  policies/procedures, and/or enroll in the California Employer Pull Notice Program.
• Overtime may be required.
• Shift work or
  work outside standard Monday through Friday, 8:00 a.m. to 5:00 p.m. hours may be required.
• Travel may be required.
• Travel
  outside normal business hours may be required.
• Must maintain a calm, professional attitude while working under multiple demands,
  time constraints, and high-volume customer service conditions.
• May be required to participate in campus or community outreach
  events, indoors or outdoors, during varying environmental conditions and weather.

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