Commuter Benefits Program Manager, Parking & Commuter Services

University Overview

The
University of Pennsylvania, the largest private employer in Philadelphia, is a world-renowned leader in education, research, and innovation.
This historic, Ivy League school consistently ranks among the top 10 universities in the annual U.S. News & World Report survey. Penn has 12
highly-regarded schools that provide opportunities for undergraduate, graduate and continuing education, all influenced by Penn’s
distinctive interdisciplinary approach to scholarship and learning. As an employer Penn has been ranked nationally on many occasions with
the most recent award from Forbes who named Penn one of America’s Best Large Employers in 2023.

Penn offers a unique working
environment within the city of Philadelphia. The University is situated on a beautiful urban campus, with easy access to a range of
educational, cultural, and recreational activities. With its historical significance and landmarks, lively cultural offerings, and wide
variety of atmospheres, Philadelphia is the perfect place to call home for work and play.

Posted Job Title
Commuter
Benefits Program Manager, Parking & Commuter Services

Job Profile Title
Manager B, Business and
Finance

Job Description Summary
Reporting to the Senior Director, Business Services, the Commuter Benefits Program
Manager is responsible for leading the provision of services and processes offered to eligible University employees through the enhanced
University’s Commuter Benefits programs.

This University supported initiative promotes discounts for public transportation and a
variety of products that are utilized by commuting faculty, staff, and students. This position will provide direct oversight, dedicated
customer-facing and administrative support, will serve as the primary point of contact to the vendor(s) who power the program, and act as
the primary liaison with the internal departments who support the commuter benefits program including Payroll, the Employee Solution Center,
and others.

The position requires a high attention to detail, especially surrounding the audit and reconciliation of data, while also
providing strong guidance and customer support on eligibility requirements, processes and policies.

Job
Description

Job Responsibilities

• Receive reconciliation documentation from divisional finance colleagues and
  partner to resolve discrepancies in a timely manner, that maintains a high level of customer service and accurately accounts for
  revenue.
• Monitor and meet all deadlines for reconciliation and payroll resolutions.
• Manage the bike commuter reimbursement
  program including communication, marketing, and reimbursement approvals.
• Generate daily, weekly, and monthly reports on the overall
  performance of the commuter benefits program.
• Adjust reports as needed and provide recommendations for transparent reporting to
  divisional and University stakeholders.
• Primary liaison between third-party transit benefit providers and the University for
  customer service-related concerns, contract management, and regular business operations.
• Represent the department to providers in
  all operational meetings and serve as the department’s “eyes and ears” within the commuter community.
• Participate in University
  Resource Fairs and other campus events to provide information and answer questions on the commuter benefits program.
• Review,
  investigate, and adjudicate customer concerns related to eligibility, payroll, and access to the transit benefits portal.
• Maintain
  an accurate customer management system to quickly identify customer patterns and escalate as appropriate to management.
• Other duties
  and responsibilities as assigned.

Qualifications & Requirements

• A bachelor’s degree is required, with 2-3
  years of experience in an administrative role. 3-5 years of experience, preferred.
• Excellent written and oral
  communication.
• Proficient in Microsoft Office and its cloud-based products.
• Excellent attention to detail.
• Possess a
  high degree of multitasking ability.
• Ability to work independently and as part of a team.
• Strong demonstrated computer
  literacy skills and ability to learn and navigate multiple systems.
• Demonstrated ability to identify variations and exceptions
  within a business process.
• Demonstrates ownership and accountability of projects and tasks from end-to-end.

Familiarity
with IRS regulations on Transportation Fringe Benefit programs is highly desirable.

About the Division of Business
Services

The Business Service Division (BSD) supports the individual and collective needs of the Penn community by promoting
a hospitable, customer-friendly campus environment through the provision of mission-critical services and essential operations. BSD’s
mission is to provide high-quality service in a fiscally responsible manner. Currently, the Division is focused on three major
initiatives:

• Revenue growth/retention through improved marketing efforts, extended services, and development of new distribution
  channels.
• Driving productivity for the Division and its customers through the better use of technology.
• Enhancing service
  offerings through upgrades and expansions of facilities.

For more information on BSD visit: https://www.business-services.upenn.edu/

About Penn’s Commuter Benefits Programs

The
University’s commuter programs accommodate a variety of circumstances and include discounted, pre-tax purchases of commuter passes and cards
that can be used for the integrated network of transit systems that serve Penn’s campus.

For more information on all our public
transportation commuter products, visit: Penn’s Commuter Benefits Programs

Job Location – City,
State
Philadelphia, Pennsylvania

Department / School
Business Services

Pay
Range
$65,628.00 – $49,221.00 Annual Rate
Salary offers are made based on the candidate’s qualifications, experience, skills,
and education as they directly relate to the requirements of the position, and in alignment with salary ranges based on external market data
for the job’s level. Internal organization and peer data at Penn are also considered.

Equal Opportunity Statement

The University of Pennsylvania is an equal opportunity employer. Candidates are considered for employment without regard to
race, color, sex, sexual orientation, religion, creed, national origin (including shared ancestry or ethnic characteristics), citizenship
status, age, disability, veteran status or any class protected under applicable federal, state or local law.

Special
Requirements
Background checks may be required after a conditional job offer is made. Consideration of the background check will
be tailored to the requirements of the job.

University Benefits

• Health and Life: Penn offers
  comprehensive medical, prescription, behavioral health, dental, vision, and life insurance benefits to protect you and your family’s health
  and welfare.
• Retirement: Penn offers generous retirement plans to help you save for your future. Penn’s Basic, Matching, and
  Supplemental retirement plans allow you to save for retirement on a pre-tax or Roth basis. Choose from a wide variety of investment options
  through TIAA and Vanguard.
• Time Away from Work: Penn provides you with a substantial amount of time away from work during the
  course of the year. This allows you to relax, take vacations, attend to personal affairs, recover from illness or injury, spend time with
  family-whatever your personal needs may be.
• Long-Term Care Insurance: In partnership with Genworth Financial, Penn offers
  faculty and staff (and your eligible family members) long-term care insurance to help you cover some of the costs of long-term care services
  received at home, in the community or in a nursing facility. If you apply when you’re newly hired, you won’t have to provide proof of good
  health or be subject to underwriting requirements. Eligible family members must always provide proof of good health and are subject to
  underwriting.
• Wellness and Work-life Resources: Penn is committed to supporting our faculty and staff as they balance the
  competing demands of work and personal life. That’s why we offer a wide variety of programs and resources to help you care for your health,
  your family, and your work-life balance.
• University Resources: As a member of the Penn community, you have access to a wide
  range of University resources as well as cultural and recreational activities. Take advantage of the University’s libraries and athletic
  facilities, or visit our arboretum and art galleries. There’s always something going on at Penn, whether it’s a new exhibit at the Penn
  Museum, the latest music or theater presentation at the Annenberg Center, or the Penn Relays at Franklin Field to name just a few examples.
  As a member of the Penn community, you’re right in the middle of the excitement-and you and your family can enjoy many of these activities
  for free.
• Discounts and Special Services: From arts and entertainment to transportation and mortgages, you’ll find great
  deals for University faculty and staff. Not only do Penn arts and cultural centers and museums offer free and discounted admission and
  memberships to faculty and staff. You can also enjoy substantial savings on other goods and services such as new cars from Ford and General
  Motors, cellular phone service plans, movie tickets, and admission to theme parks.
• Flexible Work Hours: Flexible work options
  offer creative approaches for completing work while promoting balance between work and personal commitments. These approaches involve use of
  non-traditional work hours, locations, and/or job structures.

Equal Employment Opportunity Statement

The University of
Pennsylvania is an equal opportunity employer. Candidates are considered for employment without regard to race, color, sex, sexual
orientation, religion, creed, national origin (including shared ancestry or ethnic characteristics), citizenship status, age, disability,
veteran status or any class protected under applicable federal, state, or local law.

To apply, visit https://wd1.myworkdaysite.com/en-US/recruiting/upenn/careers-at-penn/job/3401-Walnut-Street-A-Wing—4th-
Floor/Commuter-Benefits-Program-Manager–Parking—Commuter-Services_JR00120626-1

jeid-0d082a5a0a3f9a48afb412b0c044a058

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